Terms and Conditions

Warranty

We provide a one-year warranty on material- and production errors. The invoice is the certificate of warranty, so keep it in a safe place.

Prices

Hopspots addresses customers in the state, municipalities and the private sector. Prices are valid for one year from the 1st of January to the 31st of December. However, we reserve the right to make price changes due to circumstances that Hopspots has no influence on (e.g., significant changes in prices on basic material or currency) as well as changes due to any misprints. In addition, there will be campaign prices in the course of the year, which can be seen partly in printed and distributed material and partly on our website. No further discount on net prices is given. Catalogue prices are without VAT, freight and, if applicable, transport insurance.

Delivery

Delivery time is 4-6 work weeks. Freight charges are added.

Assortment

For various reasons minor changes are sometimes made to certain products’ dimensions and design in relation to the development of the product. If you are not satisfied with Hopspots, you can after contacting us return it at our expense.

Payment

Payment deadline is 14 days from the invoice date. After the due date, we charge default interest and a statutory fee. Invoice is included on delivery.

Transport damage

Be careful when you receive the goods. Always check that the box is unopened and intact, and that the number of packages matches the consignment note. All deviations must be noted on the driver’s consignment note and afterwards notified to the carrier.

Damages, which you notice after delivery, must immediately after delivery be notified to the carrier. In case of later notification, the carrier does not accept the notification of damage, and you must pay the costs yourself.

Complaints

Complaints (not transport damage – see the section above) must be submitted to our customer service

(info@hopspots.dk) within 7 days after you have received your goods. In the case of a return of the goods, you must contact our customer service regarding shipping information and approval. Returns of flawless goods must always be approved by us. However, when returning flawless goods, no more than 75% of the invoice amount is credited – and the return freight is additional. Wrap the goods carefully if you return them. Goods that are damaged during return transportation are not credited. Returns are not accepted without prior agreement. Complaints about defects or shortages arising during the warranty period must be submitted to our customer service within 7 days after the defect or shortage was found.

Privacy Policy

When you use our website or our other digital channels, we collect data about you. We use the data to improve your experience of CxD’s digital platforms and to target content and marketing towards you.

Contact information

These conditions determine the terms that apply to CxD – Child Experience Design (from now on CxD). CxD is a company that develops and produces interactive games and physical learning tools.

CxD ApS
Nannasvej 16
8230 Åbyhøj
Denmark

E-mail: info@hopspots.dk
CVR-nr: 36087978

Our primary website is: https://www.hopspots.dk

Purpose

CxD collects personal data about you in regard to the different kinds of contact you may have with the company.

When you use our website we collect the following personal data:

  • Contact information
  • Occupational information

Purpose:

  • Improving the user experience
  • Communication with users
  • User analysis
  • Product optimisation
  • Marketing
  • Communication of information about activities and products from CxD Aps

When you sign up for our newsletter, we collect the following personal data:

  • Name
  • Contact information

Purpose:

  • Contacting you
  • Answering your enquiry
  • Marketing
  • Communication of information about activities and products from CxD Aps

When you buy our product, we collect the following personal data:

  • Contact information
  • Affiliation with a company
  • Trading/Order volume
  • Transaction history
  • EAN no.
  • Username

Purpose:

  • Execution of the order
  • Marketing
  • Tax declaration
  • Accounting
  • Communication with users

When you apply for a job at our company, we collect the following personal data:

  • Contact information
  • Date of birth
  • Application, resume and information about previous employments
  • Information about exams/education
  • Information about personality (type of personality, interests)

Purpose:

  • Contacting you
  • Assessing the applicant’s suitability for a given/a future position at CxD Aps

When you contact us, we collect the following personal data:

  • Contact information
  • Information you provide in your enquiry

Purpose:

  • Contacting you
  • Answering your enquiry

Insight, rights and options of complaining

You have the right to gain insight into the information that CxD holds about you. At anytime you may ask us to correct or delete the information or get a copy of the data that we have about you.

Regarding our newsletter, you can unsubscribe at anytime via a link that is included in all of the newsletters or e-mail marketing we send you. Your cancellation of subscription becomes effective immediately.

If you have any questions about how we handle your personal data and customer data you are more than welcome to contact our data processing responsible, Aviaja Borup Lynggaard at abl@hopspots.dk or phone: 31 13 26 18.

If you wish to complain about CxD’s processing of your data, you have to contact the Data Protection Agency at www.datatilsynet.dk.